Vodafone Mobile Connect User Manual download pdf (Page 15)

Vodafone Mobile Connect Error Code List

Description: Ensure that no other programs are using your selected device, and try again in a

short while.

Troubleshooting: The (unexpected) disconnect seems to be the result of a standby-/hibernate-

event. Such a "Disconnect" could be prevented via the radio button in "Settings" -> "General" ->

"Standby". It would be worth carrying out such a test with the VMC settings.

Furthermore disable other connection tools.

- Check the Device Manager for disabled or faulty device entries and reinstall the devices.

- Issue can be related to the used Device, please swop the device against another model.

- This Issue can be appearing in combination with RAS error 635.

- Try the latest approved VMC release.

- If this issue is appearing it has to be analysed by the software and device vendor.

For the K3520-Z, K3565-Z and the K3715 this issue is fixed in the 9.4.4 release of VMC.

Take a look to the Top Issue on the following KnowHow area page: Error Message "Mobile

Connection not possible"

http://www.business.vodafone.com/site/bus/terenci/enuk_new/30_products/20_mobile_connect/1

0_top_issues/l_topissues.jsp#Top28

OpCo.XML Program Error

Description: After updating from VMC 9.3.3. to 9.3.6, the customer can get the following error

when trying to launch VMC:

"c:\Program Files\Vodafone\Vodafone Mobil Connect\Opco\26202 Germany.XML Programm

error!"(folder and file name depending on OpCo)

Troubleshooting: Take a look to the Top Issue on the following KnowHow area page:

OpCo.XML Program Error

http://www.business.vodafone.com/site/bus/terenci/enuk_new/30_products/20_mobile_connect/1

0_top_issues/l_topissues.jsp#Top26

"WWAN.Wrapper" Program Error

Description: On some Windows Vista machines, there seem to be issues with VMC and the

.NET install. VMC is unable to load specific components of the .NET framework.

Vodafone Global Product Support

Document Version: 2.2

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Vodafone Mobile Connect User Manual Page 15