Vodafone Mobile Connect User Manual download pdf (Page 32)

Vodafone Mobile Connect Error Code List

RAS error 774

Description: This error is typically reported if an unexpected error has occurred while connecting

to a network, but has also been known to occur on CSD connections.

Troubleshooting: Follow these steps to resolve this error:

• Verify that there is no default Dial-up connection selected in the Control Panel.

• If it’s still not possible to connect, shut down your PC. Then, restart the computer and

Vodafone Mobile Connect software and try to connect again.

If it’s still not possible to connect, reinstall the software drivers for you wireless device. If you are

still unable to connect, your devices Subscriber Information Module (SIM) may not be properly

configured for data access. Contact Vodafone Support

RAS error 777

Description: The connection attempt failed because the modem (or other connecting device) on

the remote computer is out of order.

Troubleshooting:

• Install the latest VMC version.

• Delete the UserData Directory:

C:\Documents and Settings\%username%\Application Data\Vodafone\Vodafone Mobile

Connect\UserData

Make sure that your wireless device is properly connected to your PC and try to connect again. If

you still receive this error, cold-boot your PC (shut down the PC, turn its power off and then

restart) and then try to connect again.

If the problem persists, there may be a problem with the software driver for your wireless device.

Obtain and install the latest driver from your wireless device's manufacturer.

Please take a look to the following Forum entry: Which Windows services are necessary for VMC

http://www.business.vodafone.com/show_thread.do?forumId=37&customTitle=Post%20New%20

Topic&searchBy=all&searchValue=services&searchBy2=MSG_PARENT_ID&searchValue2=-

Vodafone Global Product Support

Document Version: 2.2

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Vodafone Mobile Connect User Manual Page 32