Vodafone Mobile Connect User Manual download pdf (Page 22)

Vodafone Mobile Connect Error Code List

RAS error 630

Troubleshooting: When using a PC Card as wireless device, this error is typically reported if

Vodafone Mobile Connect has detected a hardware error in the PC Card. Disconnect and

Reconnect again. If this error continues to be displayed turn off the computer and restart. This

error may also be displayed if the PC Card is not properly inserted. Make sure the PC Card is

securely locked in its slot.

RAS error 631

Description: The port was disconnected by the user.

Troubleshooting: This error is typically seen if a connection is disconnected prior to

authentication. In this case, the application is merely informing that it didn't expect to disconnect

at this stage. However, there is no actual failure. Re-connect at any time.

RAS error 633

Description: Either the drivers for your wireless device are not functioning properly or some

other program is locking the device.

Troubleshooting:

• Restart the RAS services

• Disable all non windows services

• Install the latest VMC version

• Delete the VMC user data directory(C:\Documents and

Settings\%username%\Application Data\Vodafone\Vodafone Mobile

Connect\UserData)

Diagnosing the Problem

Follow these steps to determine what type of problem is occurring:

• Close the Vodafone Mobile Connect software

(use the task manger to make sure that no VMC related service is still running)

• From the desktop, right click on the My Computer icon and choose Properties from

the menu that appears.

• Select the Hardware tab.

• Click the ‘Device Manager’ button.

• In the Modems group, locate the used device which received the error. Right click on

this device and select ‘Properties’ from the menu that appears.

• Select the Diagnostics tab.

• Click the ‘Query Modem’ button. If the device is functioning properly, the Diagnostics

tab will now display a series of commands and responses.

Receiving an error that states that the modem isn't responding and another application may be

using the port, another application has most likely locked the device. See "Resolving Application

Conflicts," below.

If receiving any other error or no responses are displayed, the device driver should be not

functioning properly. Reinstalling the device driver may fix this problem.

Resolving Application Conflicts

Shut down all other applications that are running on the computer and try to connect again. If the

error is still shown, follow these steps to locate the application that is locking the wireless device:

Vodafone Global Product Support

Document Version: 2.2

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