Vodafone Mobile Connect User Manual download pdf (Page 21)

Vodafone Mobile Connect Error Code List

Sometimes Novatel MC950D and X950D (FW 3.1) returns RAS error 668 when trying to connect.

To fix the problem: Update FW to version 3.10.04.

RAS error 6 or error 50

Description: Mobile connection not possible

Troubleshooting:

• Check the Device Manager for entries with yellow exclamation marks

• Make sure that the devices are installed correctly before using VMC and the modem.

Install the computer vendor image from scratch.

RAS error 608

Description: There are some issues with the drivers for the Vodafone K3765 and the K4505.

Troubleshooting: Take a look at the following Top Issue:

http://www.business.vodafone.com/site/bus/terenci/enuk_new/30_products/20_mobile_connect/1

0_top_issues/l_topissues.jsp#Top30

The issue is still under investigation. The developers of the software are working together with

Huawei, to find the root cause of the issues.

Huawei is still working on this complex issue. They reported that they had found several issues in

this context. Some of them should be contained in the NDISAPI.dll 1.0.0.12 which is part of the

VMC 9.4.5.19931 RP91. Note: VMC 9.4.5 is currently not a globally supported release. Some

countries gave their local TA and use this release.

There are still several issues causing RAS 608, therefore the next changes are contained in

NDISAPI.dll 1.0.0.14. These changes are not fully supported by the current SDK; SmithMicro

announced adaptations for these Huawei changes for their next SDK. Afterwards there are

additional adaptations to be done in VMC/VMB for the SDK changes for using these

improvements.

RAS error 619

Description: This error is typically reported when attempting to connect to a 3G network. This

error indicates a failure during the call setup.

Troubleshooting: Take a look at the following Top Issue:

http://www.business.vodafone.com/site/bus/terenci/enuk_new/30_products/20_mobile_connect/1

0_top_issues/l_topissues.jsp#Top03

Resolution:

Click on the disconnect button and wait for the Vodafone Mobile Connect to display "Ready to

Connect" Then try again.

Vodafone Global Product Support

Document Version: 2.2

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Vodafone Mobile Connect User Manual Page 21