Vodafone Mobile Connect User Manual download pdf (Page 31)

Vodafone Mobile Connect Error Code List

RAS error 721

Description: Remote PPP peer or computer is not responding

This error is typically reported if an unexpected error has occurred while connecting to a network,

but has also been known to occur on CSD connections.

Troubleshooting: Follow these steps to resolve this error:

• Verify that there is no default Dial-up connection selected in the Control Panel.

• If its still not possible to connect, shut down your PC. Then, restart the computer and

the Vodafone Mobile Connect and try to connect again.

• If its still not possible to connect, reinstall the software drivers for you wireless device.

If its still not possible to connect, your devices Subscriber Information Module (SIM) may not be

properly configured for data access. Contact Vodafone Support

RAS error 734

Description: The PPP link control protocol terminated

This error is typically reported if an unexpected error has occurred while connecting to a network,

but may also be due to poor signal strength.

Troubleshooting: Follow these steps to resolve this error:

• Check your username and password

• Verify that there is no default Dial-up connection selected in the Control Panel.

• If its still not possible to connect, shut down your PC. Then, restart the computer and

the Communication Manager software and try to connect again.

• If its still not possible to connect, reinstall the software drivers for you wireless device.

If its still not possible to connect, your devices Subscriber Information Module (SIM) may not be

properly configured for data access. Contact Vodafone Support.

RAS error 736

Description: This error may be reported if a network connection cannot be established. This may

be due to poor signal strength.

Troubleshooting: Disconnect, wait for a while and try again.

RAS error 744

Description: This error may be reported if an unexpected error has occurred while connected to

a network.

Troubleshooting: Disconnect, wait for a while and try again.

Vodafone Global Product Support

Document Version: 2.2

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Vodafone Mobile Connect User Manual Page 31