Vodafone Mobile Connect User Manual download pdf (Page 33)

Vodafone Mobile Connect Error Code List

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Ensure in the MSinfo32 file, that all relevant services are started.

The RAS error 777 usually indicates a driver issue.

Can you please try the following:

1) when VMC is not started and no device is inserted, go to the following location:

C:\Documents and Settings\All Users\Application Data\Microsoft\Network\Connections\Pbk\

Please note that this is a hidden folder, you have to enable `show hidden files and folders` in the

Windows Explorer settings.

In this folder you can find the rasphone.pbk, which is the file that contains all DUN connections

(the connections that are shown when you go to <Control Panel>, <Network Connections>, and

then there is a section called 'Dial-up').

The 'Vodafone Mobile Connect' dial-up connection also is stored in the rasphone.pbk.

Please move the file to a different location (do not delete it as this would mean that all DUNs from

the customer will be gone).

2) Now go to <Control Panel>, <Network Connections>. From the menu <Advanced>, choose

<Dial-up Preferences...>

If the locations are not configured on the customer's system, this will bring up the 'Location

information' dialogue. Click 'Cancel' in case it shows up as it is not of interest for us.

Vodafone Global Product Support

Document Version: 2.2

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Vodafone Mobile Connect User Manual Page 33