Vodafone Mobile Connect User Manual download pdf (Page 42)

Vodafone Mobile Connect Error Code List

“Error 1402: could not open key:”

Description:

This error is appearing when a customer tries to install using VMC on the MS Windows 7 platform.

From what I see it is actually involving the security keys within the OS not allowing the program to

install because it thinks the program is un-safe.

This is not VMC specific but it occurs with other software installs with MS Windows 7.

Troubleshooting:

MS are aware of this and a MS knowledge base entry has it covered and it does seem to work

MS KB: http://support.microsoft.com/kb/313222/en-us

When you run the fix it re-sets the security keys to default and then the VMC will install.

I am not sure how often this may occur but it is an easy fix and painless other than finding a

wireless hotspot.

At least a fix is out there already. Supporting URL:

http://social.answers.microsoft.com/Forums/en-US/vistainstall/thread/1aff58b8-37f9-4d41-824e-

9f4ca11b442f

error applying transforms.verify that the specified transform parts are valid

Description: The customer is experiencing problem installing VMC v9.4.4 on Windows 7.

Troubleshooting: Please ensure that the installer is extracted successfully. We recommend

installing the latest release 9.4.6. Currently no other solution is available.

Vodafone Global Product Support

Document Version: 2.2

Page 42 of 44

1 2 ... 37 38 39 40 41 42 43 44

No comments

Vodafone Mobile Connect User Manual Page 42