Vodafone Mobile Connect User Manual download pdf (Page 39)

Vodafone Mobile Connect Error Code List

Troubleshooting: Take a look to the appropriate Top Issue: VBScript Installation Issues with

VMC 9.x on Windows XP and Vista

http://www.business.vodafone.com/site/bus/terenci/enuk_new/30_products/20_mobile_connect/1

0_top_issues/l_topissues.jsp#Top15

Mobile Connect has encountered a problem and needs to close

Description: The customer has to install the Microsoft .NET Framework 2.0 Service Pack 1 and

VMC v9.2.4 should work fine.

Troubleshooting: Take a look to the appropriate Forum article: Mobile Connect has encountered

a problem and needs to close

http://www.business.vodafone.com/show_thread.do?forumId=37&customTitle=Post%20New%20

Topic&searchBy=all&searchValue=mobile%20connect&searchBy2=MSG_PARENT_ID&searchV

alue2=-

1&searchBy3=MSGFORUM_FORUMID&searchValue3=37&ps=20&pn=1&threadid=25670&sortD

irection=0&sortCol=MSG_AUDIT_CREATE_DT

Install Shield error 1603

Description: Fatal Error During Installation This error is caused if the Install Script/Install Shield

is not registered with the operating system.

Troubleshooting: Take a look to the appropriate Forum article: InstallShield Error 1603

http://www.business.vodafone.com/show_thread.do?forumId=37&customTitle=Post%20New%20

Topic&searchBy=all&searchValue=1603&searchBy2=MSG_PARENT_ID&searchValue2=-

1&searchBy3=MSGFORUM_FORUMID&searchValue3=37&ps=20&pn=1&threadid=25719&sortD

irection=0&sortCol=MSG_AUDIT_CREATE_DT

Further Troubleshooting hints regarding his error:

• Regstier vbscript

• Check for admin permissions

• The 1603 is documented on the InstallShield website:

http://consumerdocs.installshield.com/selfservice/viewContent.do?externalId=Q111019&sliceId=1

This Error indicates the following:

• That the problem is related to the InstallShield script part of the OS

• That a file that is needed for the installation could be in use

This article from InstallShield contains some general troubleshooting help, I would recommend to

go through this:

http://consumerdocs.installshield.com/selfservice/viewContent.do?externalId=Q108340&sliceId=1

User with no administrative rights

Users without administrative rights on an individual machine will be denied the ability to install

software on that computer.

Resolution:

No workaround is possible, as the user must have administrative rights to install Vodafone Mobile

Connect. Contact your IT department.

Vodafone Global Product Support

Document Version: 2.2

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