Vodafone Mobile Connect User Manual download pdf (Page 23)

Vodafone Mobile Connect Error Code List

• While holding down the Ctrl and Alt keys, press the Del (or "delete") key.

• Click the ‘Task Manager’ button. A list of applications and processes that are

currently running will now be displayed.

• Close each application that appears in the Applications tab. To do this, select an

application and then click the End Task button. Repeat as necessary.

• Select the Processes tab.

• Use the End Task button to shut down all processes except the following:

• Windows Explorer/Internet Explorer (designated explorer.exe in the Image Name

column)

• Task Manager (designated taskmgr.exe in the Image Name column)

• Every Program for which the User Name is SYSTEM

Try to connect again. If this resolves the problem, restart the computer and try to connect again. If

the error pops up again either now or in the future, repeat the above steps, clicking End Process

for only one program at a time. Each time ‘End Process’ is used, try to connect afterwards. When

the error no longer appears, the program which is creating the conflict is identified and has to be

shut down for preventing future conflicts.

An alternative workaround could be:

Try shutting down and unplugging the computer for 1 minute. Restart the computer and try to

connect again.

Note: For using an external wireless device to connect and that device has a separate power cord,

once the computer is shut down, unplug the device's power for 1 minute, plug the device back in,

then turn on the device on and restart the computer before attempting to connect again.

Rarepair.exe (Remote Access Repair) reinstalls the RAS components which were corrupted for

whatever reason.

You have to keep in mind that this tool is a third party application and it is not provided by

Microsoft; therefore the usage of the tool is on your own risk.

Steps to run the tool on the Windows OS:

1. Remove Modem driver from the Device Manager.

Right click My Computer and select Properties.

Click on Hardware, Device Manager.

Click on + sign by modem, right click and uninstall modem.

2. Remove VMC and any other 3rd party RAS related programs.

3. Run the rarepair.exe then reboot.

4. Reinstall VMC and the previously used device.

5. Reboot if you are asked for.

The tool can be obtained here:

http://www.business.vodafone.com/getDocument.do?docId=101266

Further troubleshooting steps regarding RAS error 633 can be found in this Top Issue: Error 31 in

the Device Manager

http://www.business.vodafone.com/site/bus/terenci/enuk_new/30_products/20_mobile_connect/1

0_top_issues/l_topissues.jsp#Top31

Vodafone Global Product Support

Document Version: 2.2

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